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Customer Service Representative
Job Code: Non-exempt
Debt.: Stores
Reports To: Store Manager
Approved By: M. Bates		 Div.: Operations
Location: Store
Employee: multiple
SUMMARY OF POSITION:
Receives cash from customers or employees in payment for goods or services by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Ensure customer service is a priority with a goal of achieving 93% on Customer Service Shops. (5%)
  2. Makes change and issues receipts or tickets to customers. (5%)
  3. Reads and records totals shown on cash register tape and verifies against cash on hand. (5%)
  4. Gives cash refunds or issues credit memorandums to customers for returned merchandise. (2%)
  5. Operates cash register by inputting the price of each item, totaling all items to be purchased and compiling a printed list. (50%)
  6. Stock store shelves and containers with products as required. (5%)
  7. Monitor and assist with deli service such as preparing coffee. (5%)
  8. Check in vendors according to company procedures and record data as required. (3%)
  9. Ensure the store is cleaned inside and out. (10%)
  10. Record information and prepare reports as requested. (5%)
  11. Ensure all activities are performed in a proper and professional manner according to company standards. (5%)
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform other duties as requested.
QUALIFICATION RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE:
High school diploma or proof of general education degree (GED) and one to three years related experience and/or training
LANGUAGE SKILLS:
  1. Ability to read, write and comprehend instructions, short correspondence, and memos.
  2. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factions, and decimals.
REASONING ABILITY:
  1. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  2. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES:
  1. Ability to communicate with the general public
  2. Ability to read and write
  3. Knowledge of convenience store equipment

    4. To view the physical demands of this job position, click here.
Individual Descriptions
Store Manager Customer Service Representative Assistant Manager
 
     

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