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Customer Service Representative
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Job Code: Non-exempt
Debt.: Stores
Reports To: Store Manager
Approved By: M. Bates |
Div.: Operations
Location: Store
Employee: multiple |
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| SUMMARY OF POSITION: |
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| Receives cash from customers or employees in payment for goods or services by performing the following duties. |
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| ESSENTIAL DUTIES AND RESPONSIBILITIES: |
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- Ensure customer service is a priority with a goal of achieving 95% on Customer Service Shops. (5%)
- Ensure customer service is a priority with a goal of achieving 95% on Customer Service Shops. (5%)
- Makes change and issues receipts or tickets to customers. (5%)
- Reads and records totals shown on cash register tape and verifies against cash on hand. (5%)
- Gives cash refunds or issues credit memorandums to customers for returned merchandise. (2%)
- Operates cash register by inputting the price of each item, totaling all items to be purchased and compiling a printed list. (50%)
- Stock store shelves and containers with products as required. (5%)
- Monitor and assist with deli service such as preparing coffee. (5%)
- Check in vendors according to company procedures and record data as required. (3%)
- Ensure the store is cleaned inside and out. (10%)
- Record information and prepare reports as requested. (5%)
- Ensure all activities are performed in a proper and professional manner according to company standards. (5%)
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| NON-ESSENTIAL DUTIES AND RESPONSIBILITIES |
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| Perform other duties as requested. |
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| QUALIFICATION REQUIREMENTS: |
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| To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. |
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| EDUCATION AND EXPERIENCE: |
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| High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience. |
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| LANGUAGE SKILLS: |
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- Ability to read and comprehend instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
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| MATHEMATICAL SKILLS: |
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| Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factions, and decimals. |
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| REASONING ABILITY: |
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- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
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| OTHER SKILLS AND ABILITIES: |
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- Ability to communicate with the general public
- Ability to read and write
- Knowledge of convenience store equipment
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| Individual Descriptions |
Store
Manager |
Customer Service Representative |
Assistant
Manager |
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