Customer Service Representative

Customer Service Representative featured header image

Summary of Position

Receives cash from customers or employees in payment for goods or services by performing the following duties.

Essential Duties and Responsibilities

  • Ensure customer service is a priority with a goal of achieving 93% on Customer Service Shops. (5%)
  • Makes change and issues receipts or tickets to customers. (5%)
  • Reads and records totals shown on cash register tape and verifies against cash on hand. (5%)
  • Gives cash refunds or issues credit memorandums to customers for returned merchandise. (2%)
  • Operates cash register by inputting the price of each item, totaling all items to be purchased and compiling a printed list. (50%)
  • Stock store shelves and containers with products as required. (5%)
  • Monitor and assist with deli service such as preparing coffee. (5%)
  • Check in vendors according to company procedures and record data as required. (3%)
  • Ensure the store is cleaned inside and out. (10%)
  • Record information and prepare reports as requested. (5%)
  • Ensure all activities are performed in a proper and professional manner according to company standards. (5%)

Non-Essential Duties and Responsibilities

  • Perform all other duties as required.

Qualification Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

  • High school diploma or proof of general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

  • Ability to read, write and comprehend instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Abilities

  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities

  • Ability to communicate with the general public
  • Ability to read and write
  • Knowledge of convenience store equipment

Physical Demands

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